At SmirkBerry, we understand that sometimes things don't quite work out as planned. That's why we've created a Returns & Exchanges Policy that's not only fair but also sprinkled with humor to make the process a little more enjoyable.

 

The "Oops, My Bad" Moment

We've all been there - you excitedly open your SmirkBerry package, only to discover that the item isn't quite what you expected. Fear not! Our team of friendly and witty customer service representatives is here to help you navigate the return or exchange process with a smile.

 

The Great Exchange (Or Return)

To initiate a return or exchange, simply contact our customer service team within 60 days of receiving your order. They'll guide you through the process with a healthy dose of humor and a genuine desire to make things right.

 

1. Returned items must be in their unused condition with the original packaging. We do not accept returned items that have been worn, damaged, washed, or altered in any way.
2. We only accept returns that are shipped and sold by saguaro.com.
3. We will not accept any returns sent back without a proper return application.
4. We do not provide Freight To Collect (FTC) service for the packages returned to us. The return is at your own expense.
5. Please make sure you double-check your returns before mailing them out. We are not responsible for returning non-Saguaro products. Note: The original shipping fee and shipping guarantee are non-refundable.

6. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

   If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Returns reasons	Solution
Arrived late	We promise delivery within 60 days or refund you $6.
Defective/Manufacturing Defects/Quality Issues	Refundable, we are responsible for the return shipping fee.
Doesn't fit me (wrong size/color ordered)	Refundable, but the customer is responsible for the return shipping fee.
Changed opinion (item no longer desired)	Refundable, but the customer is responsible for the return shipping fee.
Wrong item received (wrong/missing item from the package)	Refundable, we are responsible for the return shipping fee.
Parcel damaged on arrival	Refundable, we are responsible for the return shipping fee.
Incorrect shipping information	Please check your shipping information when you place orders and let us know if you want to change the shipping information.
Other (Please specify in additional notes)	Please contact us, we will try our best to help you.

Return Address

Please contact us if you wish to return items to the nearest return address. You will receive an answer as soon as possible.

Note: Please do not send your return to the address on your package. This is not our return address and will affect the processing of your return.

 

Please note that items must be in their original condition, unworn, and with all tags attached. We'd also appreciate it if you could refrain from using the products as props in your latest comedy routine.

 

The Punchline

Once we receive your returned item, our team will carefully inspect it to ensure it meets our return criteria. If all is well, we'll process your refund or exchange faster than you can say "SmirkBerry."

 

Please note that refunds may take a few business days to appear on your statement, depending on your payment method. We promise we're not using your funds to finance our next comedy tour.

 

The Fine Print (With a Twist)

Original shipping fees are non-refundable, but we'll gladly cover the return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item).

For exchanges, we'll ship the new item to you free of charge. We're all about spreading the joy (and laughter) here at SmirkBerry.

If you have any questions or concerns, don't hesitate to reach out to our customer service team. They're always ready with a joke and a helping hand.

At SmirkBerry, we believe that even the Returns & Exchanges process can be a lighthearted and enjoyable experience. So go ahead, give us a try, and let us put a smile on your face, even if things don't go quite as planned.